How is your business prepared to handle the Covid-19 pandemic when working with your clients?

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• I am fully vaccinated and can share my proof of vaccination with you once you have confirmed and booked your cleaning package with us.

 

• Furthermore, after each cleaning client, ALL materials are meticulously sanitized and disinfected or disposed of.

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• I also request that clients are not physically present during your home cleaning treatment. This helps to eliminate rare, possible cases of infection. If this is not possible for whatever reason, at the very minimum I ask that my clients stay in a separate room for the duration of their cleaning treatment until it's completed.

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Booking & Quotes

 

• How do I book a cleaning service? You can request a free consultation by contacting Sparkling Home Comfort by email, phone, or through our website contact form. Once we review your cleaning needs, home size, condition, preferred service, and any add-ons, we will provide a personalized quote.

 

• Are quotes final? Quotes are based on the information provided during consultation. Final pricing may be adjusted if the home’s condition, size, requested services, or required cleaning time differs from what was originally discussed.

 

• Do you offer same-day or emergency bookings? Same-day or emergency bookings may be available depending on scheduling. Additional fees may apply.

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Preparing for Your Cleaning

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• How should I prepare before my appointment? Please remove excessive clutter, personal items, valuables, important documents, fragile items, and any items you do not want touched before your appointment.

 

• Do I need to tidy before you arrive? Light tidying is included in some services, but excessive clutter may limit the amount of cleaning that can be completed within the scheduled time.

 

• What should I do with pets? For safety, pets should be secured in a separate room, crate, or safe area during the appointment.

       What about children or other people in the home?
 

For safety and efficiency, we ask that clients, children, guests, or other occupants

avoid active cleaning areas while service is being completed.

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Payments & Deposits

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• Is a deposit required? Yes. A 25% non-refundable deposit is required to secure all cleaning appointments. Your appointment is not confirmed until the deposit has been received.

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• When is the remaining balance due? The remaining balance is due immediately upon completion of the cleaning service, unless otherwise agreed upon in writing.

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• Why is a deposit required? Deposits help secure your scheduled appointment time and protect against last-minute cancellations, missed appointments, and reserved time that could have been offered to another client.

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• What payment methods do you accept? Sparkling Home Comfort accepts e-transfer and other approved payment methods confirmed at the time of booking.​

 

• When is payment due? Payment is due upon completion of the cleaning service unless otherwise agreed upon in writing.

 

• What happens if payment is late? Late or missed payments may result in future bookings being declined or paused until the account is settled.​

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Access to Property

 

• How do you access my home or Airbnb? Clients are responsible for ensuring Sparkling Home Comfort has safe and reliable access to the property at the scheduled appointment time. Access details may include meeting in person, concierge instructions, lockbox information, smart lock codes, or other agreed-upon arrangements.

 

• What if you cannot access the property? If we are unable to access the property within the scheduled arrival window, the appointment may be cancelled or rescheduled, and a fee may apply.

 

• Do I need to be home during the cleaning? No. Clients may remain home, leave after providing access, or provide secure entry instructions in advance.

 

Supplies & Equipment

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• Do you bring your own cleaning supplies? Sparkling Home Comfort can provide standard cleaning supplies. Clients may also request that specific products be used, provided they are safe and suitable for the surfaces being cleaned.

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• Do you bring a vacuum and mop? Clients may be asked to provide a vacuum and mop, especially for sanitary reasons and to avoid cross-contamination between homes. This will be discussed during consultation.

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• Can I request eco-friendly products?

       Eco-friendly product requests may be accommodated when available or when provided by the client.

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Refunds & Satisfaction Guarantee

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Do you offer refunds? Refunds are not typically provided once a service has been completed. However, client satisfaction is important to us.

 

What if I am not satisfied with my cleaning? If you are not satisfied with a completed service, please contact us within 24 hours with photos and a clear description of your concern. We will review the issue and, when appropriate, offer a touch-up for the specific area of concern.

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Do you guarantee results? We always aim to provide high-quality service, but results may vary depending on the age, condition, staining, buildup, damage, or wear of the surfaces being cleaned.

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Safety, Liability & Service Limitations

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• Are there services you do not provide? For safety and liability reasons, Sparkling Home Comfort does not provide services involving hazardous waste, bodily fluids, pest infestations, mold remediation, hoarding-level conditions, heavy lifting, exterior window cleaning, high ladder work, biohazards, or unsafe environments.

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• Do you move heavy furniture or appliances? No. We do not move heavy furniture, large appliances, or items that may cause injury or damage. We may clean around or under accessible areas when safe to do so.

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• Do you clean high or hard-to-reach areas? We clean reachable areas only. We do not perform high ladder work or clean areas that cannot be safely accessed.

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• Can you remove all stains, buildup, or damage? Some stains, discoloration, hard-water marks, rust, grease buildup, mold-like staining, or surface damage may not be fully removable. Cleaning results depend on the condition and age of the surface.

 

• Can service be refused? Sparkling Home Comfort reserves the right to refuse, pause, or stop service if the home is unsafe, unsanitary beyond agreed-upon conditions, hostile, hazardous, or if the requested work falls outside our service scope.

 

 

Damage, Breakage & Claims

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• What happens if something is damaged? We take great care when working in your home. If accidental damage occurs, it must be reported within 24 hours of service completion.

 

• What items should I put away before cleaning? Please secure fragile, valuable, sentimental, irreplaceable, or unstable items before your appointment. Sparkling Home Comfort is not responsible for damage to items that were unstable, improperly secured, already damaged, or left in unsafe cleaning areas.

 

• How are damage claims handled? Claims are reviewed on a case-by-case basis. Photos, receipts, and relevant details may be requested. Sparkling Home Comfort is not responsible for pre-existing damage, wear and tear, loose fixtures, improperly installed items, or surfaces/items that are already compromised.

 

 

What are your prices for cleaning?

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• I like to make my cleaning services as affordable and accessible as possible while maintaining the sparkling, exclusive treatment that your home deserves.

 

• Hourly fees are firmly in place and are based upon number of bedrooms, bathrooms and other cleaning factors.

 

• Once we have agreed upon, for example, a 4-hour cleaning treatment for your home, my focus is entirely on your home for those 4-hours. If, for whatever reason, your cleaning treatment extends beyond the allotted time, Tonya will notify you promptly of the extended time needed and applicable fees where necessary.

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• This is why it's important to first complete your free walk-through with Tonya, so she can correctly price your cleaning treatment with the appropriate amount of hours.

 

• There is no room to slack off, or to waste your valuable time and money.

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• Hourly, also ensures I am working efficiently through every area of your home with precision and meticulous detail.

 

• Each room is given considerable attention and MUST meet the Sparkling Home Comfort cleaning standards.

 

Our motto is: It’s not clean unless it sparkles.

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Services Offered​

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• Condos & Apartments

• Residential Home Cleaning

• Airbnb & Vacation Rental Cleaning

• Signature Deep Cleaning

• Recurring Maintenance Cleaning

• Add-On Cleaning Services

• Interior Decorating (Coming Soon!)

 

All services are subject to availability, consultation, and personalized quoting.

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Insurance and Bonding

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• Are you insured? Sparkling Home Comfort is committed to operating professionally and responsibly. Insurance and documentation details can be discussed with clients during the booking process.

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Will it be just you or will someone else be with you while you are cleaning?

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For cleaning treatments that only require 1-cleaner, then it will usually be myself or another cleaner in place of me if I cannot make it to your appointment for whatever reason. However, if the cleaning treatment is more than one person can humanly manage on their own, you will definitely be provided with two cleaners; myself and another cleaner who has been personally trained by Sparkling Home Comfort. Not to worry, once you have booked your appointment, you will be notified as to who will be cleaning your home on that day and that's usually Tonya. If not Tonya, then Nicole or Tee will be replacing me on the day of your cleaning.

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What about contracts?

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No, you are not locked into a contract with us. Just as much as you are vetting us for working chemistry, we too are vetting you for client chemistry. If it doesn't work out for whatever reason, neither you nor Sparkling Home Comfort are obligated to stay locked into any long-term contract. Just let us know that you are no longer interested and we will remove you from our roster of clients.

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Do you provide discounts?

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On occasion, yes we do. 

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Cancellations & Rescheduling

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What is your cancellation policy? We kindly ask for at least 24–48 hours’ notice for cancellations or rescheduling.

 

Are there cancellation fees? Late cancellations, missed appointments, or same-day cancellations may be subject to a cancellation fee.

 

What if I need to reschedule? Rescheduling requests are subject to availability. Repeated cancellations or rescheduling may affect future booking availability.

 

What if Sparkling Home Comfort needs to reschedule? If we need to reschedule due to illness, weather, emergency, or unforeseen circumstances, we will notify you as soon as possible and offer the next available appointment.

 

What happens to my deposit if I cancel? Deposits are non-refundable. However, if you provide at least 24–48 hours’ notice, your deposit may be transferred once to a rescheduled appointment, subject to availability.

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What if I cancel last minute or miss my appointment? Same-day cancellations, missed appointments, or failure to provide access to the property may result in the deposit being forfeited.

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Rescheduling Fees?

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We completely understand emergencies happen.

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Last minute requests to reschedule incurs $50 fee (in addition to the booked cleaning fee).

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Within 24 hrs. requests to reschedule incurs a $25 fee (in addition to the booked cleaning fee).

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Within 48 hrs. request to reschedule (credit applied to future bookings)

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What if I forget about my cleaning appointment?

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• We will send you a personalized reminder notification of your upcoming cleaning treatment, usually 2-days before your booking. However, if you have forgotten about your appointment despite the reminder notification being sent out to you, unfortunately, you will be responsible for the cleaning fee. Please keep in mind that Tonya spends a considerable amount of time prepping for your homes cleaning treatment, which also includes choosing cleaning products and creating a profile of your home for future reference (the admin side of the business), as such a cancellation fee will be applied; in addition, to the full amount of your cleaning service. However, if you choose to reschedule within that week, a full credit will be applied.

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• In the case of lockouts, wrong entry code left, or if we are waiting for access to your property longer than 30 minutes, you will receive an immediate cancellation and the fee for your cleaning service will be kept with the option of rescheduling within 24-48 hrs.

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Still Have Questions?​

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We are happy to help answer any additional questions before booking.

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Email: sparklingcomfortcleaning@gmail.com
Mobile: (289) 624-8657

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